Shipping policy

Shipping Policy

Processing and Production Time All our products are made-to-order and tailored specifically to your individual measurements. Due to the highly specialized nature of made-to-measure latex garments, all initial delivery and production dates provided are strictly estimates.

  • Standard Production: Regular production time typically takes 6 to 8 weeks. Please note that this timeframe begins strictly when we have everything required to start your order. This includes the finalized design, confirmation that materials are in stock, and your completed, verified measurements. If the process of taking, submitting, or correcting your measurements takes more than one week, the overall production time may be extended.

  • Extended Production: Please be aware that production may be significantly extended and can take up to 12 months (1 year) to complete. Such extended delays may occur due to the extreme complexity of the requested design, the necessity to develop and refine custom test samples, or unexpected shortages and delays of specific raw materials from our suppliers.

By placing an order, you acknowledge and agree to these potential extended timeframes before the item is shipped.

Shipping Methods and Couriers Orders are securely packaged and shipped from our workshop in Poland. We partner with reliable domestic and international carriers, including UPS, FedEx, DPD, and InPost, to ensure safe and efficient delivery. The specific carrier is selected based on your destination country and the shipping option chosen at checkout.

Order Tracking Once your order has completed the production stage and is dispatched, you will receive a shipping confirmation email containing your tracking number. Please allow 24 to 48 hours for the tracking information to update in the courier's system.

Incorrect Address and Unclaimed Packages Customers are strictly responsible for providing a correct and complete shipping address during checkout. If a package is returned to us due to an incorrect or incomplete address, failure to pay customs duties, or if it is left unclaimed at a pickup point or customs office, the customer will be responsible for any return shipping fees incurred by us, as well as the cost of reshipping the item.